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Cover art for podcast episode Executive Social: The New Imperative for Healthcare Leaders

Executive Social: The New Imperative for Healthcare Leaders

Welcome to the Health Marketing Collective, where strong leadership meets marketing excellence.

On today’s episode, host Sara Payne is joined by Arik Hanson, a renowned social media strategist whose client roster includes major names like Walmart, Sleep Number, and Dairy Queen. Arik brings his wealth of experience—having completed over 80 brand audits and coaching assignments—to discuss a challenge that persists in healthcare marketing: executive social media presence.

Our conversation dives deep into why, as we look ahead to 2025, it’s no longer enough for a health brand’s logo to have a voice online—its leaders must step forward as well. People trust people, not logos, and an authentic executive presence is now the engine for brand trust and influence.

Sara and Arik unpack the pitfalls of outdated executive social practices—such as sterile press releases and navel-gazing posts—and dig into what it truly means for a healthcare leader to show up online and create real impact. The episode explores the unique compliance challenges of healthcare, the growing appetite for authentic storytelling on LinkedIn, actionable strategies for executives who want to build trust (not just rack up low-engagement posts), and honest guidance for health CMOs who want to elevate their organization’s digital reputation.

Whether you’re a CMO, a senior health executive, or a healthcare marketer eager to help your leaders “get social” the right way, this episode delivers practical, no-nonsense advice for the next era of social media leadership.

Thank you for being part of the Health Marketing Collective, where strong leadership meets marketing excellence. The future of health care depends on it.

Key Takeaways

1. Executive Presence Outshines Brand Voice Arik asserts that while corporate brand pages are essential, individual executives’ profiles often dramatically outperform them—sometimes by a factor of 5-10 in engagement, even at Fortune 50 companies. LinkedIn, in particular, is a person-to-person platform, and real conversations (and, therefore, trust and influence) happen when leaders—not just logos—step directly into the public digital square.

2. Human Relatability: The New Currency Success on social, especially for healthcare executives, now hinges on content that reveals real people and real stories. The biggest audience appetite is for leaders “pulling back the curtain”—sharing glimpses into their daily work, their decision processes, and even personal experiences and stories. Arik explains that transparency and vulnerability isn’t just for “everyday people”; healthcare CEOs who share relatable, behind-the-scenes moments build greater affinity and trust.

3. Three Practices to Leave Behind Outdated tactics still dominate many executive feeds. Arik lists the top three to retire: 1) stop sharing sterile links—engagement plummets when you do; 2) don’t fixate on company-centric updates—shift to industry trends and real cultural conversations; and 3) resist hiding behind “faceless” professionalism—show yourself (photos, videos, candid moments) and prioritize authenticity over carefully manicured corporate poses.

4. Measuring What Matters: Beyond the Vanity Metrics While it’s important to track posts, engagements, and follower counts, the most valuable indicators of executive social success are often qualitative: Who is commenting? What are they saying? Are you seeing more meaningful interactions, speaking invitations, or employee goodwill? Arik reminds us that the real ROI often appears in direct feedback and doors opened (speaking gigs, candidate inquiries), not just numbers on a report.

5. The CMO’s 90-Day Play: Coach for Humanity If you can only do one thing in the next quarter, Arik recommends helping executives inject greater humanity and relatability into their content, even if that means starting small—like celebrating employees or posting a behind-the-scenes photo. Coaching leaders to share their authentic perspectives and voices pays off more than any carefully written press release ever will.

About Arik Hanson

Arik is a social media marketer with more than 30 years experience in the marketing and communications industry, and 16+ focused solely on social media marketing. Over those 16+ years, he’s worked with more than 80 clients like Walmart, Sleep Number and Dairy Queen to provide customized social media audits, strategies, coaching and content development. Arik is also an adjunct professor at the University of St. Thomas where he teaches classes on social media marketing and content marketing.
Transcript

Sara Payne [00:00:10]:

Welcome back to the Health Marketing Collective, where strong leadership meets marketing excellence. I'm your host, Sara Payne. Today, we're tackling a topic that too many health care brands still get wrong, executive social media. In 2025, it's not enough for brands to show up online. Your leaders have to show up too. Because in health care, people trust people, not logos. But here's the problem. The old playbooks, corporate updates, sterile press releases, naval gazing posts, they're not building credibility anymore.

Sara Payne [00:00:42]:

In fact, they're hurting it. Today, I'm joined by Arik Hanson, social media strategist who's worked with more than 80 brands, including clients like Walmart, Sleep Number, and Dairy Queen to provide customized social media audits, strategies, coaching, and content development. Arik is joining us today to talk about why executive presence now matters more than brand voice, what outdated practices you need to ditch, and how health care CMOs can help their executives build real influence, not just rack up posts that nobody reads. If you're serious about building a brand people trust, it's time to rethink your strategy. Arik, thanks for joining me today.

Arik Hanson [00:01:22]:

Thanks for having me, Sara.

Sara Payne [00:01:23]:

Yeah. Absolutely. Let's dive right in. In today's world, why is an executive social media presence arguably more influential than a brand page, especially in health care?

Arik Hanson [00:01:37]:

What I found in all the work I've done, especially on, like, audits and LinkedIn over the last, I don't know, five, six years, is that the brand page is still essential. You still need a brand corporate, LinkedIn page for sure. It's almost like a home base, like a website on like a website on Yeah. Basically. However, most brands are seeing much more, bang for their engagement buck when it comes to people, especially leaders on LinkedIn versus the corporate page. The leader pages are usually outflanking, usually not always, usually, outflanking the corporate page sometimes by a factor of five, ten, I've seen as high as. And I'm not talking about little brands. I'm talking about big, big Fortune 50 brands, some of which are right here in Minnesota on a regular basis.

Arik Hanson [00:02:24]:

So you're seeing CEOs that are that are outpacing the corporate page, and they'll see routinely, you know, a thousands of engagements, whereas the corporate page is getting in the hundreds, the low hundreds. So that's pretty, typical in at least right now, things can change. And Yeah. I think it mostly goes back to the fact that it's a it's LinkedIn's a person to person platform, probably even more so than some of the other social networks. So, like, people wanna connect with people. They wanna have real conversations. Real conversations are still happening there, and, you know, that just can't happen from brand to person as much as it can person to person.

Sara Payne [00:02:58]:

Yeah. And, I mean, let's let's be real. We're we're both in marketing. Our listeners are in marketing. A lot of people are smart. They know the brand pages are led by a marketing department, and so it can it can sometimes give that feel, right, that you're being positioned or sold to versus that, to your point, that person to person relationship.

Arik Hanson [00:03:18]:

Yeah.

Sara Payne [00:03:18]:

You've worked in a lot of different industries, Arik. Not not exclusive to health care, but what do you think are some of the unique challenges that health care leaders face when it comes to building their presence on either LinkedIn or other platforms?

Arik Hanson [00:03:33]:

On LinkedIn, I would say you have the built in disadvantage of HIPAA compliance Absolutely. Where there's going to be I mean, you if you're, the CEO of a manufacturer or retail organization, you can tell customer stories up and down the line, certainly with getting approval from the customer or, you know, and things of that nature. But in health care, obviously, that is it's not completely off the table, but a lot of that is just tougher to do. So I think that's probably a big hurdle, and that's a key thing that a lot of leaders will wanna talk about. Number two, I would say that, you know, it it's in health care I mean, LinkedIn's a professional network. Right? And, like, health care stuff, a lot of the stuff's more tech the good stuff at least is touchy feely, and it's personal and stuff like that. I probably and my guess is a lot of health care leaders don't wanna go down that road because it's it's a personal or it's a professional network, and we wanna talk about business there. And I don't know.

Arik Hanson [00:04:28]:

I don't know if I would totally buy that because some of the stuff that we or most of the stuff we see that works the best on LinkedIn is more of that personal content and more real content that seems to be what people want. Yes. They want a professional lens to it for the most part, but the personal stuff is still resonating with people. But I I my venture to guess that that's probably a pretty big barrier for a lot of health care executives as well.

Sara Payne [00:04:53]:

Yeah. That makes complete sense. And just would be interested in you commenting just, on a trend level sort of more at large, not not just talking about executive leaders, but just even individuals, right, who who have a LinkedIn profile or active on LinkedIn. It seems like there has been a an appetite, a trend towards, content seems to be performing better when people are sharing more of these personal stories, you know, challenges they're facing, in their personal life. It didn't used to be that you would see, you know, your colleague post about a challenge their son or daughter might be facing in getting their first job out in the real world or a health crisis that their family might be facing. There seems to be a lot more of that personal pulling back the curtain storytelling. Am I imagining that, Arik, or or do you see that there's a there's a trend happening there?

Arik Hanson [00:05:54]:

Yep. No. %. And with the everyday people everyday people are globbing onto it a little bit. Right? And you're seeing more of that almost to a fault now. The the challenge is, like, I don't I mean, I'll speak for myself, I guess, but I would assume this applies to a lot of other people. It's like, I yes. I wanna see the processes and the thinking and the behind the scenes stuff of everyday people.

Arik Hanson [00:06:14]:

But, like, what makes that specifically interesting for executives is, like, for years and years and I mean, for as long as I've been working, executives I mean, you're in this ivory tower. Right? And who knows what they do all day? I don't know. I'm not an executive. I don't I'm not a CEO, but everyone wants to know. My last full time job was with Fairview here in town, and I worked on a corporate communications team. And in our surveys, time after time after time after time, people would say, they want to hear more from our CEO. They wanna know more about our CEO. All that stuff.

Arik Hanson [00:06:44]:

They so they have there's a there's a three year appetite for that. Like, they want to know more about what goes on every day, what you know, a little bit more about their decision making, and maybe even a little bit more about their personal life, like, who they are as a person. So I think there's a huge demand on that from the executive team. Now the problem is executives usually don't wanna do that because that's opening them up to risk. That's opening them up to looking bad. That's opening them up to attacks. And some of those things might happen, but I would argue the upsides of that far away, the few trolls you're gonna get. And you're not gonna get that many troll jobs on LinkedIn anyways.

Arik Hanson [00:07:18]:

So it feels like a relatively, worthwhile, if you wanna call it a gamble gamble to go that way, but that is definitely a trend we're seeing a lot more of on LinkedIn for sure.

Sara Payne [00:07:29]:

Yeah. I I agree with that. Just out of curiosity, are there are there executive leaders that are doing some of this more sort of personal pull back the curtain style of post that you think seems to be really working well? Anybody come to mind there?

Arik Hanson [00:07:49]:

There let's see. In the Twin Cities, at least in this market, one of the people that I I I used to point to a lot, and I haven't checked his profile recently, has been Jeff Martha with MedTrak. He was really granted, now he speaking of teams of people, I know he has a team of people that help him, so it's it's definitely not just him. But he's a good example of what it looks like where he's certainly talking about Medtronic and their initiatives and the strategic, you know, initiatives and all that stuff a lot of the time. But once in a while, he mixes in some personal stuff. He's pretty good about doing that. And now he's a former sales guy, so, like, he's gonna be more apt to do that versus other, I mean, Omar Ishrak, their their former CEO was was an engineer, so he's a little different than Jeff as a sales guy. But he he's probably the one in the health care sector that probably pops in mind right at the top.

Sara Payne [00:08:40]:

A great, yeah, that's a great one. That's a great example. I agree with you that he does it well. And just just out of curiosity, what what percent if you if you had to guess, what percent of these executives are running their own social media channels?

Arik Hanson [00:08:58]:

20.

Sara Payne [00:08:59]:

20 percent?

Arik Hanson [00:09:00]:

Yeah. I betcha. Maybe it's a little higher than that. I don't know. But you gotta think most of the if you're talking about health care executives, it's mostly larger, except at least here in the Twin Cities, mostly larger companies. Right? You're talking about the big health care organizations. You're talking about med the med tech organization. Those are all huge organizations that have Yeah.

Arik Hanson [00:09:17]:

People like you and me helping them. So it's not like it's, you know, re if you're working in retail, there's certainly smaller companies that have owners and founders that are probably doing it themselves. But health care, I've eventually, I guess the number is lower than it would be another other,

Sara Payne [00:09:31]:

Yeah. You know, it's interesting from what I see on on my side of things is there there are there are some CEOs, and I give them a lot of credit for this, that just frankly really it's really important to them that they're running their own. Good. Yeah. Right? Like like and and I will fully support that. I am all for that authenticity as long as there's space and time for it. Right? We can we can chat about what's working, what's not, new ideas, different ways of thinking. But they really want that to be their voice, and and I love that.

Arik Hanson [00:10:04]:

And I think that's, like, that's obviously, the ideal scenario is that you you it's it's almost like a coaching relationship. You coach them up to doing it themselves Yes. And then they do it themselves long term. That's what you want, obviously.

Sara Payne [00:10:18]:

So, Arik, let's let's bust some outdated thinking that might be out there. What are some of the old school practices that health care brands should just stop doing when it comes to executive social?

Arik Hanson [00:10:32]:

I think number one would be sharing links. We still see an awful lot of that from brands and people on LinkedIn. And I would argue at this point in 02/2025, that's pre clearly established that that's not gonna work. So I would not include links at all. And people will say, why don't we just throw it in there for people that wanna link to it? It's like nobody wants to link to it or no one wants to click off. That's number one, and that's a hard habit to break because Yep. We've been advising people to do that for the last fifteen years, and all of a sudden we're saying, nope. Don't do that.

Arik Hanson [00:11:02]:

The channels don't want you to leave. People don't wanna leave. That's wrong. So it's gonna take a while to break. That one, I understand, but that's a big one. That would be the first, thing I would say. I think just being too heavy on just the the notion that we have to talk about the company all the time.

Sara Payne [00:11:18]:

Yes.

Arik Hanson [00:11:19]:

I'm up on that a lot. Right? Like, we have to talk about earnings. We have to talk about strategic imperatives. We have to talk about how we're doing. It's like we yes. A little bit. But I think it's okay to talk about, like I guess you very few executives actually talking about, like, industry trends. Like, what's going on in the industry or what's going on, you know, in general out there.

Arik Hanson [00:11:39]:

And people wanna hear from them on that kind of stuff. And I don't know why they're not commenting on this. That seems weird to me, but that's a huge area of opportunity. And I would say number three is kinda like, I think a lot of executives that I've worked with in the past are they're very reticent to to, have photos of themselves, whether it's selfies or other pictures. They don't want else out there a lot, which is good. I can appreciate that because that's kinda like servant leadership one zero one. But the fact remains, like, people need to see your face. So you are it's almost I mean, if it's me, that's not negotiable, man.

Arik Hanson [00:12:12]:

You signed up to be the CEO or the CFO or the CMO. Like, this this comes the job. You don't just get to hide in the corner because you have this job. You're getting paid a lot of money, and you need to be the face of this, which means we need to see your face. So advising them and coaching them through that process to be okay with that, and not that it has to be selfies. It doesn't have to be, you know, super, vulnerable, but getting with us seeing their faces on LinkedIn with and through photos and video, I think, is a big hurdle too.

Sara Payne [00:12:41]:

Yeah. And I think Jeff Murtha does a good job of that. You see him. He might be doing a big keynote presentation, but he snaps a a selfie backstage with someone else, one of the event organizers or an an employee or a customer, whomever it is. Right? It's probably a customer. They do a lot where they bring the customers on stage, and it's like, thanking so and so for sharing their story today at this big event we're doing. That's just really it it draws you in. Right? Because you you get to see that this guy who's on the stage is the same guy, right, behind the scenes.

Sara Payne [00:13:24]:

And you you you get a little window into that. What is it like to sit in that tower and do this job?

Arik Hanson [00:13:31]:

And that's the key too. Like, he coulda got if he does a presentation like that, right, the the vast majority of executives or people would get, like, the glamour shot of him on the stage in some capacity, which is which is okay. But what's way better is what you're describing. Like, some kind of behind the scenes shot of him backstage with people, like, way better because, like, that's access. It's more perfect. It's more intimate. Like, that's what people want. And so it's almost like executives thinking through LinkedIn content as, like, social first versus, like, I'm going to this event.

Arik Hanson [00:14:02]:

We'll just get a bunch of stuff. I'll throw it up on LinkedIn. It's like, well, that's fine, but, like, that's not gonna work as well as if you think about LinkedIn first. Yeah. It's been much better. Much different mindset. That's why Jeff performs so well, I think, because he has that team helping them and they really get it, and they're really good at it now.

Sara Payne [00:14:18]:

Yeah. Absolutely. I wanted to to double click on your point about, not focusing so much on the company focused posts. Mhmm. I think that's really, really important, and and we in marketing have been talking about this for a long time. Right? And we're still we're still seeing that high percentage of content really focused on, you know, I call it the navel gazing stuff. Right? Look at look at what we did today. Look at look at how great we are.

Sara Payne [00:14:48]:

And, really, that should be more in the 15 to 20% of the overall. That's that's my opinion. You probably have your sort of breakdown on what you like to see. And particularly the leaders I think do this well in health care, Sachin Jain, who's the CEO of, ScanHealth. What he spends his 50 to 20% doing is actually giving kudos and welcome notes to, like, employees. New new maybe it's welcoming a new team member. It's very cultural focused. It's not earning focused, and I love that.

Sara Payne [00:15:23]:

And then the other, you know, 85% for him is very focused on industry in issues.

Arik Hanson [00:15:30]:

Mhmm.

Sara Payne [00:15:30]:

Right? What is the change we need to drive inside of health care? And you're absolutely right that we need to see more and more of those conversations. And part of the the strategy I use when I'm trying to convince a brand or a leader why they need to spend a higher percent of their time having that conversation is because they're also telling me in a different meeting that they wanna get on more conference stages. They wanna be selected as a keynote speaker. And I'm saying you wanna be a keynote speaker, you wanna be invited to the stage, then your social media profile has got to be filled with this point of view that you wanna be out there talking about.

Arik Hanson [00:16:06]:

A %. I mean, and that's easy to do, right, between video content, text content. I mean, they have the tools there to do it. It's just a matter of they wanna stick their neck out. And that's part of what we talked about before. They're not comfortable sticking their neck out there on social. They might be comfortable doing it on a stage for sure in front of people in person. But for some reason on social, they're very reticent to do that, which is an interesting phenomenon, I think.

Sara Payne [00:16:30]:

And I think part of it is they just haven't built the muscles for it yet. Right? Like, they don't really quite know how to do it and strike the right balance because, you know, you you and I know, we get a meeting with them, and they're super passionate about these things. You know, passionate, charismatic, could go on for forty five minutes in a conference room about, you know, what needs to change in health care. And just getting them to think about how to channel those same ideas and those same that same voice through social media, I think, is, one of the hurdles is just to help them see it that way.

Arik Hanson [00:17:03]:

Well, the culture piece you mentioned before too is another interesting component where that's usually the safest spot for them to start. So if you're having trouble working with your executive and you want to get them more active, especially if it's a CEO, you know, let's just focus on culture and employer brand. We don't need to even touch anything else and Yeah. Do a a lot with that, and it would be super valuable.

Sara Payne [00:17:24]:

You're you're you're gonna get a lot of back for it in terms of goodwill with employees too.

Arik Hanson [00:17:29]:

Right. Right. For sure. Yeah. I'm kinda surprised more people don't do that one too. I there's a guy, outside of health care named Jeff Jones, who's the CEO of H and R Block, who's really good at that. Like, he talks about the block stuff on his on his profile, but then you can see him commenting. He's commenting on employee stuff all the time, and the employees notice it.

Arik Hanson [00:17:47]:

And even just like a comment strategy like that, I think, would go a long ways too.

Sara Payne [00:17:52]:

Yeah. That's a great example. Let's talk a little bit about, metrics and defining success. How do you look at defining success differently when it comes to executive presence? Like, what are you telling them are the things we need to be looking at, to measure success there for the announcement of time that they put in?

Arik Hanson [00:18:16]:

It's it's an interesting topic because usually we're so focused on the numbers when it comes to social media, and we are there's certainly numbers to look at. Of course, we're looking at, you know, we're looking at, you know, a number of posts, bare minimum. We're looking at, number of engagements. We're looking at awareness. We're looking at video views, all that stuff. We're tracking all that stuff. But at at you know, some of the most impactful stuff usually is the anecdotal, like, comments. Like, who is commenting? What is the comment? What is the tonality of the comments? All that kind of stuff usually is much more impactful because that's you know, it's direct feedback.

Arik Hanson [00:18:54]:

It's usually positive, which is good. And even if it is negative, it's usually constructive, you know, where it's like, okay. What can we do with that? So it it to me, it the comments are so valuable on some of these executive profiles. That's where the it's not it's not necessarily a measurement thing. But when when we're measuring success, if we're seeing comments, whether it's from employees giving great feedback or whether it's a customer recognizing something or a partner that sees something and comments, that tends to go a lot further than if I just share the numbers with the executive and and see where we're going.

Sara Payne [00:19:29]:

Yeah. You're absolutely right. I mean, I think I think, unfortunately, maybe the the quantitative metrics are still gonna be important. Right? They they they're like the the baseline story. Right? Like, are we seeing growth over time? Right? That baseline justification to the work that we're doing, but the richness, the real richness, and the true value comes in the the the qualitative piece of, you know so and so made this comment. Or for the first time ever, this person is now, you know, following this executive that, you know, is an important relationship for them.

Arik Hanson [00:20:08]:

Well, and it could be some of the anecdotal stuff too, like you talked about before, speaking gigs. Right? Like, let's say they have let's be on the stage more. Well, what if a few of those people reach out on LinkedIn? They're direct leads from LinkedIn. Like, that's super valuable. Or if it's a job, you know, if it's employer brand play and you start getting people say, well, I saw Jim, you know, LinkedIn, and what he said really resonated with me. If someone says an interview, like, think about how impactful that is for the HR team. So there's other ways. It's hard it's a it's a squishy measurement sometimes, but, like, it's usually pretty easy to to to pick the pieces when they kinda scatter across the organization a little bit.

Sara Payne [00:20:43]:

Yeah. Let's talk a little bit about tone because I think that can be a real balancing act in health care. We've talked a little bit about some of the challenges in health care. You mentioned HIPAA. I think in health care, you know, leaders want to be relatable. They wanna be human, but they don't wanna lose that, call it scientific, maybe academic, data driven point of view that they believe makes them credible as a health care expert. And so for you, when you're coaching an executive, how do you help them strike that right balance between human and data driven to maintain that credibility as an expert?

Arik Hanson [00:21:25]:

We usually try I usually try to, coach them that, like, we wanna lead with the humanity and use the the data and the facts to back up claims. So we're not gonna let the data. Because, like, when you think about storytelling one zero one, right, like, people are connected to emotions and stories, not data. We know that in facts. Like, they forget facts very quickly. Yeah. Probably now more than ever. Totally.

Arik Hanson [00:21:46]:

It's satellite. It's totally true. But we still need them. And you're right. There's there a lot of them are are clinicians, physicians, whatever their background is. So they're they're very, very much data focused. So we're gonna include the data. But we're gonna lead with emotion.

Arik Hanson [00:21:58]:

We're gonna lead with humans. We're gonna lead with storytelling, and we're gonna weave in the data to support that later. And that usually works pretty good. Like you said, they still wanna get it in there. They still wanna have that sense of, trust and reputation with their colleagues usually. So as long as we get it in there, it's good. But we can't we just can't leave with the numbers because no one's gonna care. People are gonna give up real quick.

Arik Hanson [00:22:20]:

So

Sara Payne [00:22:21]:

And and I think it could depend on the leader too. You know, some of them just are gonna tend to be a little bit more academic depending what their background is. Right? If they, to your point earlier, came more from an engineering background, like, that's just gonna be where their brain automatically goes. And I think it is gonna have to require that sort of constant reminder and beating up that drum from from our perspective, from the marketing team perspective to keep saying, like, great job. We're doing a great job. Remember, let's let's let's use more relatable language, everyday language, keep it at that, you know, eighth grade level, whatever the brand sort of guideline is on that so that we can continue to enhance that emotional connection with people and and and grow the amount of engagements that they're having. If if a CMO is listening today, and they can only take one step in the next ninety days to really level up their executive social strategy, what would your recommendation be on that one step to take in the next ninety days?

Arik Hanson [00:23:20]:

You mean for a CMO to level up his or her?

Sara Payne [00:23:23]:

To to help level up their brand's executive social presence. Because so so it could be for one leader or it could be for multiple leaders.

Arik Hanson [00:23:32]:

I would say I mean, really, the number one thing is injecting more of that human relatability into the content, I think. Because, again, I see so much stiffness on LinkedIn and so much risk aversion. And the more humanity they can inject into it, the better. There's a guy that I used to coach over at, Cargill named Florian Shatteman. He's their, oh, man. I forget his title. He's he's their CIO. He's their c chief technology or innovation officer or something like that.

Arik Hanson [00:24:01]:

I forgot his exact title. And he's a really good example of that. He injects the human stuff in there just enough where it's he's relatable, people like him, that comes through in the content. He does all his own content as far as I know. That's he's kinda like my my a number one in case study on how to do it really well. And he's got a lot of pictures of himself out there, and that's what brings that human nature to his content. That's the number one thing. Because anyone could get up there and, like, talk about their earnings calls and promote the press releases that we're pushing out, all this other stuff.

Arik Hanson [00:24:33]:

But, like, no one cares about that. The hard stuff is, like, how do we show some vulnerability? How do we be a a human being? How do you talk about the culture in a real authentic way? Like, that's the stuff that's gonna cut through the clutter, and that's I mean, I I have the hardest time getting executives to buy into that. But once you get a few to do it, it's like, okay. That person gets, you know, feels like a home run.

Sara Payne [00:24:54]:

Well, before we wrap up, Arik, I got a few quick fire questions for you here. Just just short and sweet, whatever comes to mind. What's one small habit or behavior that separates strong executive voices from forgettable ones on social media?

Arik Hanson [00:25:11]:

I would say language more than ever. I mean, in our words and language, like, in our you know, on on on social now with AI and everything, everything's so watered down. To your point about the executives before I stop talking and MBA speak and all the corporate jargon, like, leaders that talk in, like, a relatable way at eighth grade reading level with with with real, you know, I don't wanna say punchy, but, like, language that that that resonates with people but captures attention. To me, that's the biggest thing. Just it really comes down to good writing really for us because we're the ones working with them. So, good writing matters more than ever, I think.

Sara Payne [00:25:47]:

What's one social media buzzword you wish would just retire forever?

Arik Hanson [00:25:53]:

I don't know about forever, but join the conversation seems like it's pretty irrelevant at this point. Fifteen years ago, that was it was awesome. Like, we're all we were joining the conversation, and it was it was wonderful. But there's no conversations anymore on social media outside of LinkedIn, really. The rest of the networks are really entertainment networks, so, like, there's no conversations happening anymore.

Sara Payne [00:26:13]:

Yeah. I I appreciate that perspective for sure. What's the best piece of advice you've ever received about building influence?

Arik Hanson [00:26:22]:

I would say, just as lame as it sounds, just being yourself. Like, finding a way to, to build influence by just being yourself is probably the most powerful thing. Because if you fake it and you're trying to be you're trying to be a thought leader, you're trying to be influential, it's people are gonna see that through that stuff. So just being yourself and seeing the world through your own eyes. I mean, that's what I coach, the, the the young Tommies at the University of Saint Thomas where I where I teach as an adjunct. It's like, you have a valuable perspective on the world, all of us do. So that's what you have to play up is your unique perspective. And, so I think that's kind of our all our superpowers, really.

Sara Payne [00:26:59]:

Yeah. I love that. Not lame at all. Use your superpower. Use your unique perspective. Okay. Last question. Fill in the blank, Arik.

Sara Payne [00:27:05]:

In executive social, you don't have to be perfect. You have to be blank.

Arik Hanson [00:27:12]:

Real. For sure. I think, again, there's been a common thread of our discussion today is this authenticity and realness. That's what people want. I mean, I just read the paper this morning on op ed people in rural Minnesota talking about what they want from their elected officials and people would want people saying, we just want people to talk to us like we're a person. And Yes. Like, everyone wants that. And that's what people want from leaders too.

Arik Hanson [00:27:36]:

Same thing. So elected officials, health care leaders, it's all the same, really. People just wanna be taught they want they want to be, told the truth. They want to be talked to like a real person. They want respect. Not too tough to do, really, in my opinion. But, and hopefully, we'll see more of that from our elected officials and, our leaders on LinkedIn in the future.

Sara Payne [00:27:56]:

Agreed. Well, this has been super insightful today, Arik. Thank you so much for joining me for all the practical advice, honest advice. Just say for all the marketing leaders out there, I hope today's conversation really inspired you to think bigger about executive visibility, not as a vanity play, but as a true driver of trust and influence, for your brand and credibility as well. So, Arik, where can our listeners get in touch with you if they're interested in in connecting or learning more?

Arik Hanson [00:28:28]:

Of course, you can find me on LinkedIn at, Arik Hanson. Name is spelled funny, a r I k h a n s o n. Or you can find me at my website, erik hansen dot com, a r I k h a n s o n.

Sara Payne [00:28:41]:

Wonderful. Again, thanks so much for for joining me. This was, I I know I learned a lot today. It was it was great chatting with you on this topic.

Arik Hanson [00:28:48]:

Thanks for having me on. I appreciate it.

Sara Payne [00:28:50]:

Thanks for tuning in to the Health Marketing Collective where strong leadership meets marketing excellence, because the future of health care depends on it. We'll see you next time.

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Contact us at HCMpodcast@inprela.com with your suggestions for guests who are making waves in healthcare marketing.

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